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Policies

The following policies are designed to keep dogs, walkers, and clients safe and to ensure smooth, professional service. By booking services with our company, you acknowledge and agree to the policies below.

Dog Raising Paw

Restricted Breeds

The following breeds are excluded from services, due to their reputation for strength and unpredictable behavior:

  • American Pit Bull Terrier

  • American Staffordshire Terrier

  • Staffordshire Bull Terrier

  • Doberman 

  • Cane Corso

  • German Shepherd

  • Chow Chow

  • Rottweiler

  • Mixed breeds with significant lineage from the breeds listed above.​

Screening and Enforcement

  • All clients must disclose their dog’s breed and behavioral history when enrolling.

  • The company reserves the right to refuse service to any dog that displays aggressive tendencies—including biting, growling, lunging, snapping, or baring teeth—during interviews or trial walks, regardless of their breed.​

  • All dogs may be subject to visual assessment, review of veterinary records, and temperament evaluation prior to acceptance.​

Exceptions

  • Service animals, as defined under applicable law, are exempt from breed restrictions but must still demonstrate appropriate behavior in public.​

  • Individual cases not covered by standard restrictions will be reviewed by management.

Liability and Safety

  • Staff are educated in identifying and reacting to aggressive dog behaviors.

  • Management reviews any incident of aggression, and services may be immediately suspended for any dog exhibiting dangerous behavior.​

Walking Practices

  • All walks are individual or limited to dogs from the same household only; no large pack walking is permitted.

  • Walkers will follow all leash and safety requirements as outlined in your service agreement.

Client Conduct and Solicitation

  • Clients agree not to solicit dog walkers or other staff for side work, direct arrangements, or any services outside of the company.

  • All scheduling, cancellations, and communication about services must go through the company’s approved channels.

Home Access and Keys

  • Clients must be comfortable providing a key, lockbox code, or other reliable access method for the walker so services can be performed as scheduled.

  • Clients are responsible for notifying the company promptly of any change in locks, codes, or access instructions.

Walker Assignment

  • The company cannot guarantee that the same walker will be assigned for every visit.

  • Scheduling needs, staff availability, holidays, and emergencies may require substitutions or changes in walker assignment.

Payment Policy

  • The company does not accept cash or checks for any services.

  • All payments must be made by credit card or Zelle, in accordance with the payment procedures outlined in your service agreement.

Inclement Weather Policy

  • Services will continue in rain, snow, heat, and cold when it is reasonably safe, but walk length or route may be modified at the walker’s discretion for the safety of the dog and walker.​

  • In extreme or unsafe conditions (such as severe storms, ice, dangerous heat or cold, or government-advised travel restrictions), visits may be shortened, rescheduled, or canceled, and clients will be notified as soon as possible.​

Cancellation Policy

  • A minimum of 24 hours’ notice is required to cancel or reschedule a standard dog-walking visit without charge.​

  • Cancellations made with less than 24 hours’ notice may be charged the full visit fee, except in documented emergencies at the company’s discretion.​

Dog In White Kennel
Where's My Walk
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